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Terms and conditions

Prices
All prices are including of VAT. Prices are current prices.
Shipping costs:

Shipping £5 

Free shipping on orders over £50

 

Payment
On permild-rosengreen.dk it is possible to pay by using all major creditcards like Visa, MasterCard, American Express, Apple Pay or PayPal. The cost of the order is only debited once the order is dispatched from Livston Copenhagen. A larger amount than you approved at the time of purchase can never be debited. If you pay by PayPal, you are not protected by the opposition scheme. Read more about the conditions on the PayPal website.  
You may see the amount appears as “debited” for purchases with Mastercard, but the amount is not debited immediately, and since you cannot withdraw a larger amount than is available in your account, it is necessary for the card issuer to reserve the purchase amount, so you are sure that the money is also on the card when it is debited. The amount is not debited by Permild & Rosengreen but reserved by the card issuer.

There is no fee for payments on permild-rosengreen.co.uk.

 

Security
All payments will be professionally processed by NETS, which means that all cards and account information is secure. 


Delivery 
We ship orders every day. The delivery time is usually 1-3 business days. Custom framed posters may take up to 12 business days. We use Royal Mail and couriers for shipments. Please contact us for shipping information. All items are available while stocks last. 


If you DO NOT collect your order within the time specified in the Text message or e-mail from the collection point, you will be charged a new delivery fee of £4 for resending posters and framed mini posters and £6 for resending framed posters.
Remember that you have a responsibility to check that your mobile number is entered correctly when you place your order, so you get notifications regarding the shipment on your mobile.

 

Liability
Livston Copenhagen are subject to the current laws and regulations on product liability in Denmark and the EU.

 

Right of cancellation

As a consumer, you have a 14-day right of cancellation. 
 
The right of cancellation expires 30 days after the day you received your order, when you shop at permild-rosengreen. If you have ordered several different items in the same order, but they are delivered separately, the 30 days run from the day you receive the final item.
This means that you have 30 days from receipt to notify us if you wish to cancel your order. You can send an e-mail to [email protected] or use the standard cancellation form at the bottom of the Terms and Conditions. 
You cannot cancel your order by refusing to accept it without notifying us at the same time. 

 

Cancellation of part of an order 
If you have purchased multiple items from us, you have the option to return one or more items, even if they are purchased in one order. Please note that shipping costs are not reimbursed if you cancel part of your order. 

 

Returns 
Once you have notified us that you want to cancel your order, you have 30 days to return the order to us. 

You must pay for the parcel to be returned, and you are liable in the event of damage during transport. NOTE You cannot return custom-made frames. Custom-made frames are frames that cannot be purchased on our frame page.
 
The condition of a returned item
If the item has lost value and this is because you have used it in a different way than what was necessary to establish the nature, characteristics and the way it works, you will only receive a partial refund. The amount of the refund depends on the item’s commercial value, and in some cases, it can mean that you only have the shipping costs refunded. 
We recommend that you send the product back in its original packaging.
If the original packaging is missing, it may result in a decrease in the value of the item.
 

Reimbursement of the purchase amount 
If you cancel your order, you will receive a refund. If the item has decreased in value, we deduct the amount you are liable for. 
We will refund all payments received from you, including shipping costs (this does not apply to extra delivery costs in cases where you have selected a type of delivery other than the least expensive type of standard delivery offered by us), within 14 days from the day when you notify us that you want to cancel the order. 
We refund the amount by the same means of payment as you used for the purchase unless we have agreed otherwise. We may withhold payment until we receive the item unless you send us evidence of having returned it. 

 

If you cancel your order, the items must be sent to:

Permild & Rosengreen
c/o Dot to Dot printing
Unit c
Cartel Business Est
Edinburgh way
Harlow
Essex
CM20 2TT

 

You must attach a copy of the order confirmation. 
Note! We do not accept packages sent C.O.D.
 

Complaints
If there are defects with the item or it is damaged upon receipt, please send an e-mail to [email protected] 
You have a 12-month warranty when you shop at livston-cph-com. This means that you can have the item repaired, exchanged, refunded or a reduction of the price, depending on the specific situation.
Of course, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect application of the product or another damaging behaviour. 
You must complain within a “reasonable time” after you have discovered the defect. If you are complaining within 2 months after the defect is discovered, the complaint will always be timely.
If the complaint is justified, we will, of course, reimburse your (reasonable) shipping costs.

 

The item is to be sent to 

Permild & Rosengreen

c/o Dot to Dot printing

Unit c

Cartel Business Est

Edinburgh way

Harlow

Essex

CM20 2TT


When you need to return an item, please write a detailed description of the problem in your e-mail. You are also welcome to attach images of both the packaging and contents.
Note! We do not accept packages sent C.O.D. or similar. 


Please remember that the item must always be returned well packaged, and get a receipt of proof of posting so that we can reimburse your shipping costs. 

Privacy Policy
We need the following information for you to be able to place an order on permild-rosengreen.dk:
•    Name
•    Address
•    Telephone No.
•    E-mail address

 

We record your personal data for the purpose of delivering your order to you. 
Personal data is recorded at PERMILD & ROSENGREEN and kept for 5 years, after which the data is deleted.
When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed about exactly what data is being collected and why. 
The Director and staff at PERMILD & ROSENGREEN have access to data recorded about you.
The data controller for permild-rosengreen.dk is PERMILD & ROSENGREEN.
We do not encrypt customer data we store.
We do encrypt customer data that we transmit. We also work with a number of other companies that store and process data. These companies only process data on our behalf and may not use the data for their own purposes. 
We only work with data processors based in the EU or in countries that can ensure your data has adequate protection.  
Information submitted to permild-rosengreen.dk is not disclosed or sold to third parties, and we do not record any sensitive personal data.
You always have the right to object to your data being recorded with PERMILD & ROSENGREEN. You also have the right to see the data recorded about you. You have these rights in accordance with the Danish Act on Processing of Personal Data and any contact in this regard should be directed to PERMILD & ROSENGREEN by e-mail [email protected]

 

Cookies
Cookies are used on permild-rosengreen.co.uk for the purpose of optimising the website and its functionality, and so making the visit as easy as possible for you.
You can delete cookies at any time from your computer - how depends on your browser.
 
Log statistics
We use a log statistics on livston-cph.com, which means that a statistical system collects data that can give a statistical picture of how many visitors we have, where they come from, where on the website they exit, etc.
Log statistics are solely for the purpose of optimising permild-rosengreen.dk.
 
Right to complain 
If, as a consumer, you wish to complain about your purchase, please contact [email protected] If we fail to find a solution, you can send your complaint to the EU Commission’s online complaint platform her http://ec.europa.eu/odr  
 
The Terms and Conditions were last updated on 27.08.18.

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